Service guarantees
What we commit to, in plain terms.
Availability
A 99.9% network uptime guarantee, set out in the service level guarantees for each product.
Support
Technical support works around the clock by ticket, chat and telephone. Quote Support ID 325863 on every call.
Refunds
Hosting plans carry a money-back period set out in the cancellation and refund policy. Domain registrations are final.
Your data
Our custodial standard guarantees that your domains, data and access remain your own.